Not responsible for disposal fees for damaged product. If you have received damaged products and the order is signed for and accepted, we can send new replacements but Gorilla Playsets is *Please save a copy of all warranty, receipts, and delivery receipts for your records. If there is damage, part error, or loss in delivery, your replacement parts will be issued. If your item was sent via freight truck and it was signed for and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. All replacement part orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping. At Gorilla Playsets we guarantee you will receive all parts - correct and functioning properly. REPLACEMENT PARTS FOR CONCEALED DAMAGE/DEFECT OF FREIGHTĪs an unavoidable part of the shipping industry, sometimes packages arrive damaged or defective, or with missing parts. Failure to document any transportation related damage may result in delays or even the inability for us to send you replacement parts. Have the driver initial any damage report and be sure to obtain a copy of this delivery document. ANY damages that are discovered must be notated on the bill of lading/delivery receipt that you sign. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. It is a good idea when you make your appointment, to have the freight company call you 30 to 45 minutes before delivery so as to avoid having to wait for the driver to show up. You may purchase these additional services directly from the freight carrier when delivery is scheduled. They usually cost between $35.00 and $150.00 extra. The cost of these additional services varies from city to city. Any additional services, such as two-man delivery, inside delivery, lift gate, or address change are not included in the price of the freighted item. The delivery person requires your assistance in unloading the order.įreight services are prepaid, and no additional charges should be presented to you at the time of delivery. No delivery will be made unless an appointment is set. The freight company via the phone number(s) you provide in your order schedules a delivery appointment. Additional shipping charges may apply for remote areas or extraordinary delivery requirements including, but not limited to, low power lines, narrow lanes, tractor trailer restrictions, etc. The customer will be responsible for the contents after the delivery. This service does not include set up or assembly of items or removal of packaging materials. The driver is only responsible for delivering the order to your curb. Delivery will be done by a tractor/trailer. Playsets and other large items are shipped via Curbside Shipping. Gorilla Playsets is not responsible for such fees. While the carrier may allow some flexibility in appointment times, lengthy delays in appointments may result in storage fees. When the shipment arrives at the freight terminal near your location, you will be contacted by the carrier to arrange a delivery appointment. Most small accessories will ship via UPS however, many of the products available on this website are delivered via a freight carrier (swing sets, playhouses, some playset add-ons).
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